Intra Hedge Refund Policy

At Intra Hedge, we take pride in providing high-quality hedge plants to our valued customers. However, we understand that there may be circumstances where a refund is necessary. Given that our products are live plants, our refund policy is designed to address specific situations where a refund is appropriate. Please review the following refund policy:

1. Refund Eligibility

• We may issue a refund under the following circumstances: a. Incorrect Loading: If you receive hedge plants that are not the ones you ordered due to a mistake on our part. b. Plants Not Correctly Loaded: If the hedge plants you receive have been damaged or improperly loaded during transit, causing significant harm to the plants.

2. Timeframe for Requesting a Refund

• Requests for a refund must be made within 5 days of the delivery date. Please ensure you promptly inspect and report any issues to us within this time frame.

3. Required Documentation

• To process a refund, please provide the following:
  • Clear photographs of the plants as received.
  • Your order confirmation or receipt.
  • Detailed information about the issue with the plants.

4. Refund Process

• Once we have received your refund request and the required documentation, we will assess the situation and, if eligible, process the refund within 10 business days.

5. Refund Method

• Refunds will be issued using the original payment method used for the purchase. If, for any reason, this is not possible, we will work with you to find an alternative solution.

6. Non-Eligible Refunds

• Please note that we cannot issue refunds for the following reasons:
  • Change of Mind: We do not accept returns or refunds if you change your mind after receiving the plants.
  • Damage Due to Customer Negligence: If the damage to the plants is due to improper care or neglect after delivery.

7. Contact Us

• If you believe you are eligible for a refund as per this policy, please contact us promptly at [Contact Email/Phone] with your refund request and all necessary documentation.

8. Exceptional Circumstances

• In rare cases or exceptional circumstances, Intra Hedge reserves the right to make individual exceptions to this policy at our discretion.

Please understand that, as live plants, hedge plants require specific care and attention after delivery. We are committed to providing you with the best possible product and service and will work to address any issues within the scope of this refund policy. Your satisfaction and the health of our plants are of utmost importance to Intra Hedge.